Terms of Service

1. Acceptance

By using NovaPass you agree to these Terms of Service. If you do not agree, please do not use the service.

If you are using NovaPass on behalf of a business, you confirm you have authority to bind that business to these terms.

2. The Service

NovaPass provides digital loyalty card infrastructure for businesses. We create and host loyalty cards delivered through Apple Wallet and Google Wallet. The service includes a dashboard for managing cards, stamps, messages, and analytics.

We may update, improve or modify the service from time to time. We will notify you of significant changes.

3. Your Account

You must provide accurate information when creating your account and keep it up to date. You are responsible for:

• Keeping your login credentials secure
• All activity that occurs under your account
• Notifying us immediately if you suspect unauthorised access

You may not share your account with third parties or use it to serve multiple unrelated businesses without our agreement.

4. Acceptable Use

You agree not to use NovaPass to:

• Distribute misleading, fraudulent or unlawful loyalty offers
• Spam, harass or send unsolicited messages to cardholders
• Upload prohibited data including passwords, payment card numbers, medical information or government identification numbers
• Attempt to reverse-engineer, copy or build a competing product using our platform
• Interfere with or disrupt the service or its infrastructure
• Violate any applicable laws or regulations

We may suspend or terminate accounts that violate these terms immediately and without notice.

5. Your Data & Customer Data

You own all data you upload to NovaPass, including your branding assets and business information.

When you use NovaPass to issue loyalty cards to your customers, you are responsible for:

• Having the legal right to collect and process your customers' data
• Providing your customers with appropriate privacy notices
• Obtaining any required consents under applicable data protection law

We process your customers' data on your behalf as a data processor. Our obligations in this role are governed by our agreement with you.

6. Intellectual Property

NovaPass and all associated software, designs, APIs and trademarks are owned by YB Digital Ltd. You retain ownership of your branding assets (logos, images, text). By uploading them you grant us a licence to use them solely to provide the service to you.

7. Subscriptions & Payment

Subscription fees are charged upfront, either monthly or annually depending on your plan. Your subscription renews automatically unless cancelled.

All fees are exclusive of applicable taxes. You are responsible for any taxes that apply in your jurisdiction.

If a payment fails or your payment details are out of date, we may suspend access to your account until payment is resolved.

8. Cancellation & Refunds

You may cancel your subscription at any time by contacting us. Cancellation takes effect at the end of your current billing period — you retain access until then.

We do not provide refunds for:

• Unused time remaining in a billing period
• Partial months or years
• Failure to use the service

If you believe a charge is incorrect, contact us at contact@getnovapass.com before raising a dispute with your bank.

9. Limitation of Liability

The service is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, our total liability to you shall not exceed the fees you have paid to us in the three months preceding the claim. We are not liable for indirect, incidental or consequential damages including lost profits, lost revenue or data loss.

10. Indemnification

You agree to indemnify and hold NovaPass harmless from any claims, losses or damages arising from:

• Your use of the service
• Your customer data or loyalty programme content
• Your breach of these terms or applicable laws

11. Termination

We may suspend or terminate your account immediately if you breach these terms, fail to pay, or your use poses a risk to the service or other users.

Upon termination you lose access to the service and any outstanding fees remain due. No refunds are provided for unused time.

12. Changes to These Terms

We may update these terms from time to time. We will notify you of significant changes by email or via the dashboard. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these terms:

Email: contact@getnovapass.com
Phone: 020 7164 0034
Website: getnovapass.com